Frequently Asked Questions

Welcome. We’ve gathered the most common questions from our community to help you feel informed, supported, and confident. Click any question below to reveal the answer—and explore at your own pace. You’re not alone on this journey.

How can we help...

If your question isn’t here, or you want help deciding next steps, email us or use the scheduling link. We reply within two business days and can suggest low-cost or community supports when helpful.

What if QuitStrong’s program isn’t the right fit for me?

We understand everyone is unique, and not every program suits every person. If The Smokefree System: Taking Back Control doesn’t feel right for you, we invite you to reach out. Your feedback helps us improve, especially during this BETA phase.

Whether you stay or go, you’re always welcome in our Smokefree community. We’re here to support your journey—on your terms.

Do you offer a money-back guarantee?

Yes. We offer a 30-day Guarantee to give you time to explore the program and decide if it’s the right fit. If you’re not satisfied within the first 30 days, just reach out—we’ll refund your actual payment, whether you paid in full or used a coupon or payment plan.

After the 30-day Guarantee period, the program is considered fully delivered and non-refundable.

As this is a BETA program, your feedback is incredibly valuable. Your satisfaction is our priority, and you’re always welcome in our Smokefree community—whether you stay or go.

Are there any hidden fees?

No. There are no hidden fees—the price you see is the price you pay. We believe in transparency and trust. If a discount code is available, we’ll let you know before checkout. If you have any questions about pricing, feel free to reach out—we’re here to help.

What payment methods do you accept?

We currently accept PayPal, and credit and debit cards via Stripe, our secure payment processor. All transactions are encrypted and protected—your privacy and safety are important to us.

If you have any questions or need help during checkout, feel free to contact our support team. We’re here to make your journey to a smokefree life smooth and stress-free.

How do I use the coupon?

The coupon is entered at checkout and applies $100 off your first payment, whether you choose the full payment or the three-month plan.

What happens if I miss a payment?

If a payment is missed, your subscription may be temporarily paused until the issue is resolved. Please contact our support team—we’ll help you get back on track quickly and without judgment.

Many people choose to redirect the money they used to spend on smoking or vaping toward their subscription. It’s a powerful way to invest in your health, freedom, and future.

Can I transfer my subscription to someone else?

Yes, you can transfer your subscription to another person. Just contact our support team at [email protected], and we’ll help you make the switch.

Your generosity could make a life-changing difference—especially for someone committed to quitting but facing financial hardship. We’re here to support both you and the person you’re helping.

Do you offer discount codes?

Yes. We may offer limited-time discount codes during special events or community campaigns. If a code is available, you’ll see it clearly displayed before checkout—no need to hunt or guess.

We believe in fair pricing and transparent offers. If you're part of a community group or health initiative, feel free to reach out—there may be a code available to support your journey.

How do I cancel my subscription?

You can cancel your subscription at any time—no pressure, no judgment. Just email us at [email protected], and we’ll take care of it promptly. We’ll also offer a chance to share feedback, if you’re willing—it helps us improve and support others more effectively.

Your autonomy matters. Whether you stay or go, you’re always welcome in our Smokefree community.

How long do I have access to the program?

Once you join, you’ll have ongoing access to the full coaching program and its resources. There’s no expiry date or forced cut-off—your progress is your own, and you can revisit modules whenever you need.

We believe in whole-person recovery, not rushed timelines. Whether you move quickly or not, take it step by step, your access remains open.

Do you offer referral rewards?

Yes. You can invite a friend to join The Smokefree System: Taking Back Control using your referral link. When they sign up through that page, they’ll receive a $100 USD discount, and you’ll receive a $50 thank-you reward for helping grow our Smokefree community.

The landing page includes a simple email capture, so your friend can explore the program before committing. It’s a gentle, no-pressure way to support someone you care about.

We believe in relational change—not hype. Your encouragement could be the turning point in someone’s journey.

Do you offer payment plans?

Yes. You can choose between two options:

Pay in full: One-time payment of $600 USD (best value)

Three-month plan: 3 monthly payments of $220 USD, totaling $660 USD

If you apply the SMOKEFREE100 coupon, it applies $100 off your first payment—whether you choose the full payment or the three-month plan.

Full payment becomes $500 USD

First installment of the plan becomes $120 USD, followed by two payments of $220 USD

This is a Beta Introductory offer. The price will increase once we move out of Beta, so now is the best time to join at this rate.

Whichever option you choose, your access and support remain the same. We believe in honoring both readiness and commitment—your journey, your pace.

Can I switch payment plans after purchase?

At this time, payment plans are selected at checkout and can’t be changed afterward. If you’re unsure which option is right for you, feel free to reach out—we’re happy to help you decide before you commit.

What happens if a payment fails?

If for any reason your payment doesn’t go through, you’ll receive an email with a link to update your payment details. We’ll retry the payment automatically, and your access will remain active during the grace period.

If you need help or more time, just reach out—we’re here to support you.

Can I buy this as a gift for someone else?

Yes—but we encourage gifting only when someone is already talking about quitting or exploring change on their own terms. This isn’t about pressure—it’s about support. If someone’s expressed interest, a gift can be a gentle way to say, “I believe in you.”

To arrange a gift, just email us at [email protected]. We’ll help set it up with a personalized message and access instructions that honor their readiness.

We believe in relational encouragement, not pushing. Every journey starts with permission.

What if I need more time to pay?

We understand that timing matters. If you’re committed but need a little flexibility, just reach out to [email protected]. We’ll do our best to work with you—no judgment, no pressure.

Do you offer refunds?

Yes. We offer a 30-day Guarantee to give you time to explore the program and decide if it’s the right fit. If you’re not satisfied within the first 30 days, just reach out—we’ll refund your payment, no questions asked.

After the 30-day Guarantee period, the program is considered fully delivered and non-refundable.

Making the decision to quit often feels like a tug-of-war between your thoughts and emotions. That’s not weakness—it’s part of how nicotine addiction works. It distorts your inner compass and drains your motivation, making even small steps feel uphill.

That’s why our program is designed to build momentum gradually. We don’t push—we walk with you until your natural intuitiveness begins to reawaken and lead the way.

Can I update my payment details?

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Will I be charged tax?

No extra tax will be added at checkout—it’s already included in the price you see. Stripe handles all tax compliance behind the scenes, so you don’t need to worry about it.

We keep things simple, transparent, and secure.

💡 Looking for FAQs about the QuitStrong program itself — how it works, what’s included, and how it supports your recovery? Head to the QuitStrong homepage for the full program overview.

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